CyberMart Return Policy

 

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – Category, Return Window and Actions possible

 

Category Returns Window, Actions Possible and Conditions (if any)
Life style:
Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage
16 days
Refund, replacement or exchange
Life style:

Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home:

Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 12 days Refund or replacement
12 days
Refund or replacement

Watch, Footwear and Rest of Lifestyle
30 days
Refund, replacement or exchange

Medicine (Allopathy & Homeopathy)
3 days
Refund

 

Home:
Home Improvement Tools, Household Items, Home décor, Furnishing

 
7 days
Refund or replacement
Books (All books)

Sports Equipment (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipment (Home Gym combos, dumbbell etc.)

Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)
3 days
Refund

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
  • 12 days Replacement only
  • Free replacement will be provided within 12 days if the product is delivered in defective/damaged condition or different from the ordered item.
  • Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
  • Non-Returnable: All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple & Google phones), Electronics - (except Apple / Google), Beats, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
  • 10 days Replacement only
  • In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
  • If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.
  • In any case, only one replacement shall be provided.

Furniture, Large appliances

Rest of Small Home Appliances - Chimney, Water

Purifier, Fan, Geyser only
  • 10 days Replacement only
  • For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
  • In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
  • If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.
  • In any case, only one replacement shall be provided.

Part 2 - Returns Pick-Up and Processing

 

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions

01
Correct Product
MEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible
02
Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
03
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
04
Undamaged Product
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
05
Undamaged Packaging
Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 - General Rules for a successful Return

 

Rule #

01

In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

Rule #

02

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here (Link for Open Box Delivery) to know more about Open Box Delivery.

Rule #

03

For products where installation is provided by CyberMart 's service partners, do not open the product packaging by yourself. CyberMart authorized personnel shall help in unboxing and installation of the product.

Rule #

04

For Furniture, any product related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

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